thinktwice home screen
thinktwice home screen
thinktwice home screen

KEYWORDS

User Research. App Interface

TIMELINE

Nov 2022 - Jan 2023

BRIEF

ThinkTwice will keep all your impulsive purchases in check. You can track your expenses and maintain a budget with it. Most Importantly, the app will give you reminders of your balance before your payments to keep you in line and rethink your spending choices. To inculcate the habit of saving money and monitoring your expenditure.

PROBLEM STATEMENT

People frequently fail to stick to their spending plans and make impulsive purchases that they later come to regret.

Since online shopping is so convenient, it's become tougher for consumers to resist temptation, leading to a surge in impulsive purchases.

People frequently fail to stick to their spending plans and make impulsive purchases that they later come to regret.

Since online shopping is so convenient, it's become tougher for consumers to resist temptation, leading to a surge in impulsive purchases.

People frequently fail to stick to their spending plans and make impulsive purchases that they later come to regret.

Since online shopping is so convenient, it's become tougher for consumers to resist temptation, leading to a surge in impulsive purchases.

People frequently fail to stick to their spending plans and make impulsive purchases that they later come to regret.

Since online shopping is so convenient, it's become tougher for consumers to resist temptation, leading to a surge in impulsive purchases.

SOLUTION

Make them rethink their purchases logically rather than emotionally while shopping

RESEARCH

“40% of all ecommerce stems from impulsive buying”

Research has also shown that unplanned purchases account for up to 60% of all purchases and that impulse buys can account for anywhere from 40% to 80% of purchases depending on product category. It is also seen that offline shopping accounts to slightly more impulsive purchases rather than online.

“40% of all ecommerce stems from impulsive buying”


Research has also shown that unplanned purchases account for up to 60% of all purchases and that impulse buys can account for anywhere from 40% to 80% of purchases depending on product category. It is also seen that offline shopping accounts to slightly more impulsive purchases rather than online.

“40% of all ecommerce stems from impulsive buying”


Research has also shown that unplanned purchases account for up to 60% of all purchases and that impulse buys can account for anywhere from 40% to 80% of purchases depending on product category. It is also seen that offline shopping accounts to slightly more impulsive purchases rather than online.

“40% of all ecommerce stems from impulsive buying”


Research has also shown that unplanned purchases account for up to 60% of all purchases and that impulse buys can account for anywhere from 40% to 80% of purchases depending on product category. It is also seen that offline shopping accounts to slightly more impulsive purchases rather than online.

PSCHOLOGY BEHIND IMPULSIVE BUYING

Emotions play a very vital role in Impulsive spending, people often indulge in shopping sprees as a way to “let the steam off” and feel a little bit better about themselves. Certain emotions, such as sadness, loneliness, or even happiness, can trigger impulsive buying as people seek to enhance positive feelings or escape negative ones. High levels of stress can lead people to seek comfort and relief through shopping. Retail therapy, as it is sometimes called, is an attempt to alleviate negative emotions temporarily.

Attractive ads and pretty looking products also a major factor that influences impulsive buying. Ikea's whole shop is built to encourage customers to browse every aisle and view every product, which in turn tempts them to purchase items they don't actually need. Shop operators advertise enormous discounts and flash eye-catching merchandise through their windows to get customers in. People are taken in by feelings of desire, excitement, and the notion of saving money, but instead wind up making unnecessary purchases.

Clothes and groceries are the most impulsively purchased category for women where as men are mostly impulsive buyers in the category of electronics.

Impulsive Purchases percentage by generation

Impulsive Purchases percentage by generation

GWI, August 2022

GWI, August 2022

Impulsive purchases is seen more in the younger generations.

20 percent of seniors say they have never made an impulse purchase — more than any other age group. Only 8 percent of people under age 50 have never made an impulse purchase.

Impulsive purchases is seen more in the younger generations.

20 percent of seniors say they have never made an impulse purchase — more than any other age group. Only 8 percent of people under age 50 have never made an impulse purchase.

Impulsive purchases is seen more in the younger generations.

20 percent of seniors say they have never made an impulse purchase — more than any other age group. Only 8 percent of people under age 50 have never made an impulse purchase.

Impulsive purchases is seen more in the younger generations.

20 percent of seniors say they have never made an impulse purchase — more than any other age group. Only 8 percent of people under age 50 have never made an impulse purchase.

Other Factors affecting impulsive buying

  • Attractive Advertisements

  • Attractive looking products

  • Sale/Discounts

  • Fear of missing out Attractive Trustable websites

  • Ease in payment through credit card or UPI

  • Ease of shopping

  • Peer and celebrity influence

  • Easy return and refund

  • Home delivery options

  • Consumers mood

  • Holidays have the most impulsive shopping

  • Attractive Advertisements

  • Attractive looking products

  • Sale/Discounts

  • Fear of missing out Attractive Trustable websites

  • Ease in payment through credit card or UPI

  • Ease of shopping

  • Peer and celebrity influence

  • Easy return and refund

  • Home delivery options

  • Consumers mood

  • Holidays have the most impulsive shopping

  • Attractive Advertisements

  • Attractive looking products

  • Sale/Discounts

  • Fear of missing out Attractive Trustable websites

  • Ease in payment through credit card or UPI

  • Ease of shopping

  • Peer and celebrity influence

  • Easy return and refund

  • Home delivery options

  • Consumers mood

  • Holidays have the most impulsive shopping

major insights

  • Most people buy impulsively out of emotional reasons, stress, lonely, low self-esteem or even joy of holiday season.


  • The user middle brain is in action during their impulsive buying. This part of the brain is driven by emotions and easily persuaded and does not think logically.


  • The new brain which is associated with logical thinking and decision making should be used while shopping and be triggered to prevent impulsive buying.


  • People don't usually trust apps which asks them to connect their bank accounts in the beginning , this is the main step where they quit the app.


  • No constant reminder of their spendings and what is left in their budget. They often forget about their expenditure and budget

  • Most people buy impulsively out of emotional reasons, stress, lonely, low self-esteem or even joy of holiday season.

  • The user middle brain is in action during their impulsive buying. This part of the brain is driven by emotions and easily persuaded and does not think logically.

  • The new brain which is associated with logical thinking and decision making should be used while shopping and be triggered to prevent impulsive buying.

  • People don't usually trust apps which asks them to connect their bank accounts in the beginning , this is the main step where they quit the app.

  • No constant reminder of their spendings and what is left in their budget. They often forget about their expenditure and budget

  • Most people buy impulsively out of emotional reasons, stress, lonely, low self-esteem or even joy of holiday season.

  • The user middle brain is in action during their impulsive buying. This part of the brain is driven by emotions and easily persuaded and does not think logically.

  • The new brain which is associated with logical thinking and decision making should be used while shopping and be triggered to prevent impulsive buying.

  • People don't usually trust apps which asks them to connect their bank accounts in the beginning , this is the main step where they quit the app.

  • No constant reminder of their spendings and what is left in their budget. They often forget about their expenditure and budget

  • Most people buy impulsively out of emotional reasons, stress, lonely, low self-esteem or even joy of holiday season.

  • The user middle brain is in action during their impulsive buying. This part of the brain is driven by emotions and easily persuaded and does not think logically.

  • The new brain which is associated with logical thinking and decision making should be used while shopping and be triggered to prevent impulsive buying.

  • People don't usually trust apps which asks them to connect their bank accounts in the beginning , this is the main step where they quit the app.

  • No constant reminder of their spendings and what is left in their budget. They often forget about their expenditure and budget

Competitive Analysis

I analyzed several popular financial apps designed for budget creation and tracking to overstand what is already out there and how I can learn form it and improve it.

INSIGHTS FROM Competitive analysis

Useful Features

  • Ability to add a partner, access money-saving offers, integrate bill negotiation, and utilize a calendar view for financial monitoring.

  • Additionally, 75% of these apps offered the feature of linking users' multiple bank accounts.

Useful Features

  • Ability to add a partner, access money-saving offers, integrate bill negotiation, and utilize a calendar view for financial monitoring.

  • Additionally, 75% of these apps offered the feature of linking users' multiple bank accounts.

Useful Features

  • Ability to add a partner, access money-saving offers, integrate bill negotiation, and utilize a calendar view for financial monitoring.

  • Additionally, 75% of these apps offered the feature of linking users' multiple bank accounts.

Useful Features

  • Ability to add a partner, access money-saving offers, integrate bill negotiation, and utilize a calendar view for financial monitoring.

  • Additionally, 75% of these apps offered the feature of linking users' multiple bank accounts.

What is their aim

  • The aim of most apps is to help you create a budget and track your expenses.

  • One stop app for ones financial details and data.

What is their aim

  • The aim of most apps is to help you create a budget and track your expenses.

  • One stop app for ones financial details and data.

What is their aim

  • The aim of most apps is to help you create a budget and track your expenses.

  • One stop app for ones financial details and data.

What is their aim

  • The aim of most apps is to help you create a budget and track your expenses.

  • One stop app for ones financial details and data.

Pain points in these apps

  • Most apps give the user full freedom to spend money without any warnings of expenditure.

  • These apps don’t inculcate the fear of going over budget in the user.

  • There is no spend limit option in these apps that lets the user set small limits for oneself.

  • Most people stop using the apps which need them connect their bank account.

Pain points in these apps

  • Most apps give the user full freedom to spend money without any warnings of expenditure.

  • These apps don’t inculcate the fear of going over budget in the user.

  • There is no spend limit option in these apps that lets the user set small limits for oneself.

  • Most people stop using the apps which need them connect their bank account.

Pain points in these apps

  • Most apps give the user full freedom to spend money without any warnings of expenditure.

  • These apps don’t inculcate the fear of going over budget in the user.

  • There is no spend limit option in these apps that lets the user set small limits for oneself.

  • Most people stop using the apps which need them connect their bank account.

Pain points in these apps

  • Most apps give the user full freedom to spend money without any warnings of expenditure.

  • These apps don’t inculcate the fear of going over budget in the user.

  • There is no spend limit option in these apps that lets the user set small limits for oneself.

  • Most people stop using the apps which need them connect their bank account.

survey and interviews

Interviews of 3 potential users was conducted with the objective to understand their mental model, needs and difficulties. With this objective in mind a set of questionnaire was prepared to guide me in the interview and also to build a survey form to collect quantitative data.

INSIGHTS

Interviews were conducted and survey forms were sent to people to collect data and obtain insights. This data is graphically represented in the charts below. The charts are based on questionnaires from 25 students aged 16 to 26.

Conclusion

44.4% buy things which they did not plan while shopping due to impulsive spending.


52.2% people regret their impulsive purchase later.


Most of them want to save Rs 4,000 - Rs 7,000 every month, but they end up saving less than Rs 1,000.


Majority of them consider themselves bad at controlling their impulsive purchases.

PERSONA

Creating a persona made it much easier to imagine the type of person I would be designing for. Laying down and understanding my target audiences' wants, desires and goals gave me a better base for further ideation

Target Auidence

This product caters to all individuals aiming to monitor their spending and minimize remorse from impetuous buys. The main demographic consists of 18 - 30 year olds, who are more prone to impulsive purchasing behaviors.

ideation

Taking into account the findings from both my primary and secondary investigations, I focused on these aspects during the ideation process.

  • Numerous users won't engage with the app if linking their bank account is required.

  • Regular reminders are essential to ensure users don't lose sight of their budget.

  • Encourage users to make rational purchasing decisions instead of emotional ones.

INFORMATION ARCHITECTURE

The goal of information architecture here was to make the app's flow intuitive, give constant feedbacks and reduce cognitive load in the app while still keeping in mind the three key objectives of usability, findability, and discoverability.

I went through the entire process, from listing to labelling to auditing, before settling on this app flow.

LOW-FIDELITY PROTOTYPE

Prioritized usability, intuitive element placement, and efficient user flow to enhance user experience. Also emphasized on clear communication of core functionalities and addition of success states wherever necessary.

The below Lofi-prototype is the final iteration which includes all the changes done after user testing.

USER TESTING

Utilizing the ultimate low-fidelity prototype, accomplished after consistent examination and conceptualizing, the initial prototype was developed to evaluate the app's usability. Several tasks and a questionnaire were devised to asses the user-friendliness and simplicity of the app.


Three primary tasks assigned during testing: Establish a new budget plan, Examine comprehensive insights of the week, and Input a new transaction.

INSIGHTS

AB Testing

  • Calendar view for daily insights works better than bar graph.

  • Bar graph is much easier to compare in weekly and monthly insights rather than pie chart.

AB Testing

  • Calendar view for daily insights works better than bar graph.

  • Bar graph is much easier to compare in weekly and monthly insights rather than pie chart.

AB Testing

  • Calendar view for daily insights works better than bar graph.

  • Bar graph is much easier to compare in weekly and monthly insights rather than pie chart.

AB Testing

  • Calendar view for daily insights works better than bar graph.

  • Bar graph is much easier to compare in weekly and monthly insights rather than pie chart.

Changes in UI

  • Color coding the category is required for the ease of recognition and to make the UI more appealing.

Changes in UI

  • Color coding the category is required for the ease of recognition and to make the UI more appealing.

Changes in UI

  • Color coding the category is required for the ease of recognition and to make the UI more appealing.

Changes in UI

  • Color coding the category is required for the ease of recognition and to make the UI more appealing.

Feedback on features present and few new ones

  • A feature of Budget duration.

  • New cycle starting date required, as all users may not want to start the next budget cycle on the 1st of every month.

  • Setting Daily and weekly limit is a helpful add on to keep the user on budget.

  • Paid for a friend option needed to keep track of expenses that are not theirs.

  • On questioning about the 2 pop up screen which shows the amount left in the category, most users preferred it to be showed during all the transaction as it is a good reminder and many impulsive and unnecessary purchases are made in small purchases too.

Feedback on features present and few new ones

  • A feature of Budget duration.

  • New cycle starting date required, as all users may not want to start the next budget cycle on the 1st of every month.

  • Setting Daily and weekly limit is a helpful add on to keep the user on budget.

  • Paid for a friend option needed to keep track of expenses that are not theirs.

  • On questioning about the 2 pop up screen which shows the amount left in the category, most users preferred it to be showed during all the transaction as it is a good reminder and many impulsive and unnecessary purchases are made in small purchases too.

Feedback on features present and few new ones

  • A feature of Budget duration.

  • New cycle starting date required, as all users may not want to start the next budget cycle on the 1st of every month.

  • Setting Daily and weekly limit is a helpful add on to keep the user on budget.

  • Paid for a friend option needed to keep track of expenses that are not theirs.

  • On questioning about the 2 pop up screen which shows the amount left in the category, most users preferred it to be showed during all the transaction as it is a good reminder and many impulsive and unnecessary purchases are made in small purchases too.

Feedback on features present and few new ones

  • A feature of Budget duration.

  • New cycle starting date required, as all users may not want to start the next budget cycle on the 1st of every month.

  • Setting Daily and weekly limit is a helpful add on to keep the user on budget.

  • Paid for a friend option needed to keep track of expenses that are not theirs.

  • On questioning about the 2 pop up screen which shows the amount left in the category, most users preferred it to be showed during all the transaction as it is a good reminder and many impulsive and unnecessary purchases are made in small purchases too.

uSER JOURNEY

The user journey shows how the app would help the user rethink his impulsive purchases at a store.

I have also tried to capture the emotions and pain points during this whole process in order to make the app better for the user.

UI GUIDELINES

Features

An complete overview at your fingertips.

With one glance see an overview of budget with your balance, expenditure and transactions in all category all in one place.

Insightful statistics on your expenditure.

Get access to insights, charts and suggestions on your expenditure. Even view your data according to days, weeks and months. Get a count of each and every expenditure.

Reminder before every payment.

Before you complete your payment on any purchase you will be shown the money left in your budget for that category to make you rethink and evaluate your purchasing needs.

Easily Customizable budget.

Make a budget that fits your needs with full freedom on categories, duration, cycle repetition dates and even name. You can even choose from our wide range of recommended budget plans to increase utilization

FUTURE PLANS FOR THE PROJECT

  • Evolving into a comprehensive payment app with precise transaction tracking and seamless payment data access.

  • Exploring partnerships with established payment apps for access to trusted transaction data, boosting our app's credibility as a budgeting tool.

  • Continuous user testing and feedback for refining the app, removing redundancies, and enhancing vital features.

  • Incorporating smart financial analytics and machine learning for personalized spending insights, budget guidance, and goal tracking.

  • Strengthening security with biometric and multi-factor authentication to boost user data protection and confidence.